How to have tough conversations?

It’s never comfortable to be on either side of a difficult conversation. However, being able to have a tough talk or deliver unwelcome news – telling someone they’re not getting that raise, intervening when a direct report’s behavior is off base, reviewing the...

How to work with people you don’t like.

5 tips to flip your perspective and improve the relationship The first and most important step in working effectively with everyone is a mindset shift – a shift to apatheia. Apatheia, not to be confused with apathy, is a state of being where you care appropriately...

Fears You’ll Need to Overcome to Be an Effective Leader

The fear of speaking as an authority It’s natural to feel a little fear before speaking to a group as an authority in your field, whether it’s to your team or to a potential client. But don’t let this fear trip you up! Relax before you go on stage by preparing as much...

Two facets of emotional intelligence. How to help your team fight perfectionism!

Perfectionism can cripple teams. Emotionally intelligent leaders can use curiosity, persistence, collaboration, and empathy to help people stay agile and keep improving Aspiring to achieve lofty goals is healthy, as long as it doesn’t become crippling. There is a...

Seven things leaders with emotional intelligence never do.

High EQ leaders don't lose their cool. They don't swallow emotions. Learn about the behaviors to avoid as you build emotional intelligence.   Leaders with high EQ do not: Lose their cool: They won’t lose their temper and lash out at their team during meetings....

10 Aspects Of Emotional Intelligence That Improve Workplace Relationships

Rather than dislike of the job or the salary, a bad relationship with the boss is most likely to result in employees quitting. This has been confirmed in global Gallup workplace studies that found that the calibre of the boss was the primary reason for people staying...

Is Your Small Business A Prime Candidate For Outsourced HR?

Does your small business still manage all the HR in-house? It’s not uncommon for Australian small business owners to look after many of the HR functions like recruitment, orientation, conflict resolution, policies and procedures, payroll, and training themselves – or...

Signs That You Need To Work On Emotional Intelligence

Do you know someone who frequently interrupts others and always seems pre-occupied with their own self-interests? Or maybe you reluctantly recognise these characteristics in yourself? If so, you may have discovered one of the main reasons why you are not achieving the...

Tips For Improving Your Communication Skills In The Workplace According to workplace coaching, communication is one of the most important issues in the workplace. Good communication helps everyone to feel heard and understood, and as a result, everyone benefits from a...

Tips For Improving Your Communication Skills In The Workplace

According to workplace coaching, communication is one of the most important issues in the workplace. Good communication helps everyone to feel heard and understood, and as a result, everyone benefits from a positive, encouraging and successful environment. Conversely, ineffective communication brings about the opposite results. Ideas fall flat due to lack of follow-through. You and your team feel frustrated, unacknowledged and misunderstood, and morale declines. Below are some few tips to help improve communication at the workplace.

Skills to Improve Upon

You aren’t going to become perfect at communicating with your co workers and employers overnight. There are skills that you will need to hone over time in order to create lasting skilled that you can use in a variety of situations.

Understand What You Want To Say

First of all, you always need to know what you want to say, and speak it powerfully to capture the attention of your audience. Use humor to show how much you are comfortable with yourself, give and receive compliments, recognize others difficulties. If you are using an oral communication, make sure to have a stable and clear voice tone, focus on your body language while making eyes contact and listening to others. On written communication, Setting the write tone for document is dependent upon an individual’s ability to understand reader and fine-tune the communication accordingly.

Focus On Listening

Listening is very much important, especially when you are engaged in one to one communication. Both employers as well as employees must be active listeners. Reflective listening abilities can be adopted in this regard. If you find it difficult listening to what other people wants to say, then you can tell yourself that you are going to listen for couple of minutes now. This is something that may help you a lot.

Types Of Arguments

There are three different types of argument; constructive, where everybody wins and resolves each point of disagreement, destructive where no one wins, leaving everyone to retreat feeling wounded and damaged and thirdly, productive, where all agree to disagree, learn more about each other’s opinions and come away respecting the different outlooks and perspectives. Knowing this may help you reflect on the best way to handle future disagreements.

Providing Proper Feedback

Without feedback, people would lose the opportunity to improve their skills. Always start with positive feedback, people generally respond better to positive direction, this encourage the action to be repeated in the future. When providing negative feedback, perform the feedback as close to the occurrence of the event as possible. Be open, as the goal is to resolve an issue and change undesirable behavior.

Ush is an HR consultant who has spoken regularly at events all around Australia ranging from small, intimate business events, to larger corporate bookings and all the way up to a big group of leaders in Mumbai at an Annual Awards Ceremony. Visit her website: [] for more information on communicating effectively and public speaking.

Ush Dhanak is located in Sydney and provides online coaching for a variety of situations, including HR coaching, workplace coaching, and life coaching.

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