How to have tough conversations?

It’s never comfortable to be on either side of a difficult conversation. However, being able to have a tough talk or deliver unwelcome news – telling someone they’re not getting that raise, intervening when a direct report’s behavior is off base, reviewing the...

How to work with people you don’t like.

5 tips to flip your perspective and improve the relationship The first and most important step in working effectively with everyone is a mindset shift – a shift to apatheia. Apatheia, not to be confused with apathy, is a state of being where you care appropriately...

Fears You’ll Need to Overcome to Be an Effective Leader

The fear of speaking as an authority It’s natural to feel a little fear before speaking to a group as an authority in your field, whether it’s to your team or to a potential client. But don’t let this fear trip you up! Relax before you go on stage by preparing as much...

Two facets of emotional intelligence. How to help your team fight perfectionism!

Perfectionism can cripple teams. Emotionally intelligent leaders can use curiosity, persistence, collaboration, and empathy to help people stay agile and keep improving Aspiring to achieve lofty goals is healthy, as long as it doesn’t become crippling. There is a...

Seven things leaders with emotional intelligence never do.

High EQ leaders don't lose their cool. They don't swallow emotions. Learn about the behaviors to avoid as you build emotional intelligence.   Leaders with high EQ do not: Lose their cool: They won’t lose their temper and lash out at their team during meetings....

10 Aspects Of Emotional Intelligence That Improve Workplace Relationships

Rather than dislike of the job or the salary, a bad relationship with the boss is most likely to result in employees quitting. This has been confirmed in global Gallup workplace studies that found that the calibre of the boss was the primary reason for people staying...

Is Your Small Business A Prime Candidate For Outsourced HR?

Does your small business still manage all the HR in-house? It’s not uncommon for Australian small business owners to look after many of the HR functions like recruitment, orientation, conflict resolution, policies and procedures, payroll, and training themselves – or...

Signs That You Need To Work On Emotional Intelligence

Do you know someone who frequently interrupts others and always seems pre-occupied with their own self-interests? Or maybe you reluctantly recognise these characteristics in yourself? If so, you may have discovered one of the main reasons why you are not achieving the...

Tips For Improving Your Communication Skills In The Workplace According to workplace coaching, communication is one of the most important issues in the workplace. Good communication helps everyone to feel heard and understood, and as a result, everyone benefits from a...

Develop your EQ

Empathy and Emotional Intelligence in the workplace
As a leader climbs the corporate ladder, their self and social awareness declines. Stress levels and information overload are common, and they become disconnected from others.

Research on Fortune 500 CEOs shows that 75 percent of job success depends on how well leaders manage their people. Technical skills contributed to only 25 percent of job success.

Emotional Intelligence can help develop leaders become more people-focused and lead with empathy. Happier employees mean higher job performance, and more revenue and profit for the business.

EI also help leaders:

  • develop new ways of thinking providing their organisation with a competitive edge
  • achieve goals by identifying self-limiting beliefs
  • refocus on the things one needs to do to achieve what they want
  • observe one’s emotions, and those of people around them
  • differentiate between different emotions and know how to label them
  • use emotional information to make good decisions

Why do you need emotional intelligence?

No matter how technologically advanced society becomes, human beings remain at the core of that society.

Emotional Intelligence (EI) is the point at which our thinking and emotions intersect. Leadership that doesn’t fall in this sweet spot ultimately fails its people.

How we manage stressful situations, communicate with others, resolve conflicts is a direct result of how emotionally intelligent we are. In fact, EQ related trainings give an eight times return on ROI when compared to non-EQ trainings.

EQ is at the heart of what we do at the Emotional Quotient (EQ) Academy. We teach leaders how to increase their emotional intelligence skills using a combination of brain research and EI – so they become more resilient, good communicators and problem solvers.

Emotional Intelligence for goal setting

Leaders who set goals are more successful and perform better in their roles, more motivated and committed to the organisation. But, employees often fail to achieve goals because of a fear of failure, judgement or rejection.

Setting achieving goals can become difficult if inner obstacles are present. They can affect an employee’s motivation levels, job performance and skills development.

Using Emotional Intelligence, we teach leaders how to recognise these inner barriers, and overcome them resulting in higher productivity, self-confidence and job success.

About Ush Dhanak, CEO of EQ Academy

Ush Dhanak is one of Australia’s leading experts on emotional intelligence, EQ coach and trainer and a popular keynote speaker at events around the world. She’s the founder and CEO of Emotional Quotient (EQ) Academy, the online hub for emotional intelligence courses, workshops EQ resources in Australia.

She also works with schools to teach emotional intelligence skills and supports HR departments to get the best from their employees.


Her point of difference is using Neuroleadership and EQ to help leaders uncover their true potential.


It’s about understanding the brain and using science-based methods to rewire it and create new ways of working and thinking.

Born in the UK, Ush is a lawyer and barrister by trade. After moving to Sydney 15 years ago, she worked as a lawyer for top-tier law firms, and then moved into Head of HR roles. Around this time, Ush developed a keen interest in emotional intelligence, and began studying and reading about its impact. She studied it at a time when no one was really talking about it. So, Ush decided to pursue it as a career, and saw fantastic results in the people she coached.

Today, Ush coaches leaders and runs workshops for organisations that recognise the value of offering emotional intelligence training to their people. Her practice has evolved to include training for dental practices, education and schools and human resources – under the EQ Academy.


Find your potential with the EQ Academy

The EQ Academy is THE place to find courses, workshops and resources related to Emotional Intelligence (EI). We’re a hub for all things EQ.

Our aim is to teach leaders to develop their EQ through training, workshops, courses and personalised coaching. We combine Neuroleadership and EQ tools and techniques to help you become a better leader.

Our aim is to teach leaders to develop their EQ through training, workshops, courses and personalised coaching. We combine Neuroleadership and EQ tools and techniques to help you become a better leader.

By becoming emotionally aware, you’ll learn how to manage your emotions so you can achieve your goals.

EQ Academy also offers emotional intelligence training, workshops, courses and coaching for education and human resources (HR) departments.

Our Clients

Send an enquiry