A conflict can be caused due to differences in opinions, or discord in values, or contradicting perceptions. Another quality a desired leader should have include the ability to effectively resolve conflicts at work.
Everyone looks up to the leader to have the solutions to all the problems relating to work. How can higher EQ help leaders resolve conflicts effectively? Well, if you notice at the core of any conflict lies a strong personal need and feelings. Only a leader who is emotionally self-aware, possess empathy and can attune to others’ emotional state will be able to resolve the conflicts. Leaders also require another EQ competence to resolve conflicts better. It is organisational awareness. This will help them understand the position and authority play in the conflict.
You can refer to the salesman who upon losing a sale would react in a hostile manner to the client and break all ties. This ought to make you lose clients.
An EQ competent leader can always be the mediator and help two conflicting parties resolve the problem via active listening, communicating, and finding solutions best suited to both the parties.
You can identify a low EQ person in conflicts by simply observing. They will react in an explosive, hurtful, and angry manner. They will be unable to perceive other people’s feelings, perception, and state of mind. They will also be fearful to address the conflict and avoid it for as long as possible. Their imagination leads them to expect only bad outcomes.
Actionable Strategies for Growing as a Person And a Professional
